AptaClub Reviews

I was a bit puzzled about using milk and received a super fast and clear response. Much appreciated!

Super simple to get in touch. Quick response and awesome suggestions.

I had a question and Chloe got back to me super fast. She was really helpful and made sure I felt well-informed. As a first-time mom, I found this service to be incredibly useful.

I reached out to Aptaclub via Facebook messenger and got a response in no time. Victoria was super nice and really helpful. My question got sorted out, and I’m really pleased with the entire experience.

I reached out to Aptamil via social media on November 23, 2022. I shared photos of the defective items—four large cartons of ready-to-feed Stage 3 milk—purchased from Asda Metro Centre in Gateshead. The product is obviously defective, filled with bits and lumps. I’ve sent all the details you asked for on four different occasions. Toyah, the Quality Specialist, seems unable to comprehend my emails, as she keeps replying with the same automated message asking for images and other details that I’ve already provided on Facebook and through email. I’ve taken screenshots of this to your social team once again. As of 10:30 AM this morning, I’ve escalated this to trading standards. I’ve mentioned that this could have posed a risk to my daughter, who just completed chemotherapy, and it could have been dangerous. I’m absolutely livid, especially since you’ve ignored this for over a week without offering any assistance or guidance. The only advice I’ve received is to keep the milk in the fridge just in case we need it. Now I have opened cartons that are absolutely foul in the fridge. I’m beyond furious. This is appalling customer service, particularly for a major baby brand like yours.

Really solid advice, warm and reassuring.

Super helpful support if you need to verify something instead of worrying over it. I was really struck by how fast they got back to me and that it was obviously a real person, not some automated system.

Not long ago, I contacted them for some guidance on how to feed my pet. They responded quickly and in a super friendly way through messenger. My question got sorted out, and I felt relaxed in no time. Really impressive service, especially considering it was a Sunday night after 8pm.

I had a question about the formula I use, so I decided to reach out to Aptaclub UK through their messenger service. I can't complain about the service I received. The response was speedy, and my question got answered. I'll surely be using this service again.

I got in touch through FB messenger and received some great advice and support. The service is fantastic and accessible for parents and expectant moms. Big thanks to Aptaclub!